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What is Digital Recording?    

Calltrol's Digital Recording

The term Digital Recording refers to the electronic recording of conversations in your contact center directly to a hard disk in standard file formats. Due to today's low cost of data storage, many centers now record every call for training, customer service or..."just in case".

Besides the low cost of current technology, each call is much easier to retrieve, copy and manage since it is a separate file.

Maintaining recorded conversations is a valuable tool for quality control, order verification, regulatory compliance and agent training and development.

Recording can be done on-demand (when an operator or supervisor manually starts and stops conversation recording) or full-time. Full-time recording guarantees you will never miss the opportunity to save an important customer service call for future business analysis, and you will never lose the golden words from a great sales call that may later be used for training.

Digital recording may be a feature internal to another piece of call processing equipment or may be added on to an existing phone system, ACD or dialer.

Systems that use open standards are have the lowest acquisition, upgrade and maintenance costs. They often allow you to choose practices & media that are most appropriate for your archive/deletion needs.

Detailed logging reports must also be available to take advantage of the recording technology.
    Calltrol's Object Telephony Server (OTS™) software is the product of over a decade of experience and research. Our planning has always pointed toward one goal, the development of the most comprehensive and open telephony products for contact centers.

There are many companies that offer digital recording. What sets our product apart is the underlying software technology which can vary significantly among systems.

ALL RECORDING SYSTEMS ARE NOT THE SAME. The productivity results, reliability, accuracy, upgrades and support all depend on the individual vendor.

With flexibility and ease of use matching any independent recording device, the OTS™ Record feature provides accurate and easy to retrieve fully digital on-demand conversation recording.

Record full-time with our separate Historian software that provides superior call recording indexing and management.

Calltrol prides itself on offering a Convergence Friendly® truly open software product, that can interface with any proprietary or off-the-shelf customer contact management system. The Calltrol Record feature is one of ten modules available from the OTS™ telephony platform suite that are sold together or separately. Calltrol solutions are uniquely designed to seamlessly integrate with nearly any existing infrastructure or alternatively provide you with that infrastructure.

Whether you're a developer or user in need, we'll be glad to help you further.
US 200 Saw Mill River Road
  Hawthorne, NY 10532
  Phone: 914-747-8500
Predictive Dialer *Auto Dialing * Interactive Voice Response (IVR) * Automatic Call Distribution (ACD) * Digital Recording * Message Delivery
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Calltrol's products are customizable and versatile, with system functionality defined by the user's requirements. Calltrol offers no license and can assume no liability against infringement of any patents. Please review any implementation to ensure that the rights of all parties are respected.

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Meeting Your Needs Since 1989